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Order FAQ 

How To Order

 

l         Samples 

In general,we can send the samples with total amount under USD10.00 and total quantity less than 3 pcs, for some special items, it will be charged, buyer pays freight.

      

l         OEM/ODM orders 

All the OEM/ODM  orders are welcome.

      

l         Delivery Time

Always fast delivery, in general, it is stock or 3-40 days depend on your requirements and detailed items.

      

l         Shipment

As for shipment, we have a rich experience for exporting business , have many options for your choice, we can ship by sea, air cargo, and Express courier (UPS,DHL,Fedex,TNT,EMS) for your requirements.

      

l         Quotation

In General, except special requirements, we quote based on Ex-Factory.

We can quote based on FOB Dongguan or Hong Kong.

      

l         Payments 

At present ,we can accept T/T (Telecom Transfer) and Western Union.

We never accept Credit Cards.

 

l         Warranty declaration

All the goods will be tested with standard of  ISO9001 before the shipments, we do not make any warranty for the end user. Once there have any defected products (only our responsibility), you can return to us based on ship charge for your side, (please confirm with us before your return) then we will replace it for our ship charge.

 

For some items, there have no any warranty, please confirm with us before your order.

 

l         Transportation declaration

Our quotation are always based on FOB Dongguan/Hong Kong or EX-Factory (follow our contract when you place order). If the goods are lost  on the way to the destination, we will try our best  to work with the relative sides  to solve the trouble, but we do not pay any responsibility on this case.

 

For Example:

Shipment by Express courier, there have tracking No..

Shipment by Air Cargo, there have AWB No..

Shipment by Sea Cargo, there have B/L Original Documents.

For the above, if the goods are disappeared , we do not pay any lost for the shipments. but you can buy the insurance when you place order in case the lost. In general, the insurance rate is 0.55%-5% of the total amount.

 

l         Copyright declaration

In some Countries, some products are not allowed to import, please check out the native law carefully before you place order. If the goods are confiscated by your or third party customs, we do not pay any responsibility.


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